I am writing to describe the appaling experience I had to go through while staying at your hotel. My name is Laura Espeso, my family and I spent our most recent holiday at The Palmas resort, located on 53 Thompson Street, right across Main Beach. I had previously booked two bedrooms months ago. In fact, I precisely expressed our need to include in one of the rooms three separate single beds. Once we arrived at the hotel, we showed our booking reference number at the front desk. We expected, as per our reservation, accommodations that would suffice our previously stated demands, however, to our surprise, the second room had only a queen bed. As the hotel was fully booked, there was no other room available for my children, so we thought we would have to leave and find another place to stay.