you recently bought an item of clothing from a shop. you discovered that it had a fault and returned it to the shop for replacement or refund. however, the assistant told you that this was against the store policy. write a letter to the store manager explain the problems you have had ask for a refund or exchange on the item

Dear

ZARA

Re: faulty

shirt

and

refund

refusal On Monday 12 September, I bought a white short-sleeved

shirt

for myself from one of the famous and big branches of

ZARA

in Dubai Mall. The

shirt

was large sized and made from cotton.

Furthermore

, the price of that was 80 DHS and it was in the promotion section. When I got home, I found several small dark blue spots on the bottom of the

shirt

. And I was shocked

,

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apply

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because I

was

Unnecessary verb

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checked the

shirt

in the

ZARA

store. From

this

point of view, I returned to the

ZARA

shop on the morning of the next day to ask for

change

Correct article usage

a change

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or

refund

Correct article usage

a refund

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my

Change preposition

of my

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money. Unfortunately,

the

Correct article usage

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customer service told me we finished the large size of that

shirt

.

In addition

, she told me

according to

the

ZARA

policy, they could not

refund

it. I am writing to demand a

refund

as soon as possible and I do not buy anything else. I hope that you can assist me in

this

matter. Yours sincerely, Kambiz Pirzad