You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter: give details of what went wrong explain what you had to do to overcome the problem at the time say what action you would like the manager to take

Dear Sir or Madam Manager, I am writing

this

letter to draw your attention to a serious problem I faced during my stay in your

hotel

last

week. Let me start by providing some details about the occurred. Considering the time of the year, which is Autumn, I would assume that the

hotel

is prepared for any unnormal weather conditions,

such

as extremely colder temperatures.

However

, what I and other clients went through were rooms and

hotel

facilities with no adequate heating system. As to actions made to overcome

this

issue, we had to void other areas of the

hotel

rather than our rooms and cover ourselves with more clothes. To have a proper sleep, two additional blankets were provided, which was quite efficient to keep us warm,

although

it was very uncomfortable to sleep with all that weight on us.

Finally

, I would appreciate it if the

hotel

initiates an inspection of the heating system to avoid any

further

problems in severe winter, as well as a formal apology from the

hotel

owner to all the clients staying at the

hotel

during that period. I looking forward to a response regarding

this

issue. Yours faithfully, Christina Smith