The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant.

The pie chart compares the percentages of

complaints

made by seven different categories (Public, Insurance companies, Media, Government agencies, Out of State,

Bank

employees, and others) about the

Bank

of America,

while

the bar graph depicts the average time required to resolve those objections in a year.

It is clear that

among seven entities, the highest percentage of

the

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dissatisfaction came from the mass people. We

also

can see that the resolution time for those

complaints

varies from 4 to 6 months.

According to

the pie chart, the highest portion of

complaints

about the

Bank

, more than 60%, was reported by the public

while

the

second

largest figure came from

the

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government agencies, just over 11%. Insurance companies recorded 8% objections and the lowest ratio of those

complaints

was

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originated from

the

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bank

employees and

out of state

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out-of-state

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entities, 3 and 2

percent

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per cent

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respectively. Interestingly only 3% of the dissatisfactions were presented by the media and the rest came from other sources. From

resolving

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a resolving

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time perspective, the

Bank

needed half a year to take necessary actions on those

complaints

in 2001, a month higher than in 2000. It

also

took them 4 months or approximately 5 months in the

next

three years to provide solutions to tackle the existent

complaints

.