My name is John Wick and I am one of your frequent customers at the Down Hills hotel. I am writing this letter to complain about the horrible condition which I and my family had to endure while staying at your hotel.
This letter is being written in regards to dissatisfactory experience I had while residing at your hotel last week particularly about the air -conditoning system.
I am writing to complain about my last stay in Holiday Inn which is located in the Atlanta area. I have been a loyal customer for four years so far, however, my experience last night was unfavourable.
I am writing this letter to inform you that the cooling system in your hotel is not working adequately. Moreover, I am asking you to change my room where I managed to solve the problem for the few ongoing hours.